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Giving You The Skills & Qualifications To Excel

Accredited Courses & Traineeships
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SIT30616 - Certificate III in Hospitality

Availability of this course is subject to expressions of interest.

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Examples of industry sectors employment may be gained in are Accommodation and Food Services, Entertainment & Recreation Services and Self Employment.

Possible job titles/roles may include:-

  • Espresso coffee machine operator
  • Food and beverage attendant
  • Front desk receptionist
  • Front office assistant
  • Function attendant
  • Function host
  • Gaming attendant
  • Guest service agent
  • Housekeeper
  • Restaurant host
  • Senior bar attendant
  • Waiter
COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
SITSS00051 - Food Safety Supervision

A set of skills to equip individuals in hygienic practices and handling food safely during the storage, preparation, display, service and disposal of food. Class availability is subject to minimum numbers.

The skills you learn will apply to venues that operate a permanent or temporary kitchen or smaller food preparation area, including restaurants, cafes, clubs, hotels, attractions, events and conference venues, fast food restaurants, retail food outlets such as sandwich shops and food court outlets. It would also apply to tour operators involved in the preparation and service of food at temporary sites.

Remember: The NSW Food Authority Food Safety Supervisor certificate is valid for 5 years. It is a requirement to renew your certificate through a recertification/refresher course. This skill set course can also be used for recertification as long as it is completed within 90 days of your existing certificate expiring.

This course meets the NSW  Food Authority Standard. Certification requirements typically apply at a state level to individuals involved in food handling or supervision.

The course covers the following units:-

  • SITXFSA001 - Use hygienic practices for food safety AND
  • SITXFSA002 - Participate in safe food handling practices .

This skill set has application to hospitality, commercial catering and retail venues where food is stored, prepared, displayed, served or disposed of.

COURSE DELIVERY OPTIONS
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SITHFAB005 - Prepare and serve espresso coffee

This Unit of Competency describes the performance outcomes, skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines and grinders. Classes are subject to minimum numbers.

It requires the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines and grinders.

This Unit of Competency applies to any hospitality organisation that serves espresso coffee beverages, including cafes, restaurants, bars, clubs, function and event venues.

It applies to espresso machine operators who operate with some level of independence and under limited supervision.

COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
SIR20216 - Certificate II in Retail Services

This qualification reflects the role of frontline retail team members who use a range of operational skills to undertake workplace activities in the retail sector.

This qualification provides a pathway to work in a diverse range of retail settings. This includes specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Examples of industry sectors employment may be gained in are Retail, Accommodation and Food Services. The retail sector is vast and comprehensive, offering a broad range of roles with many prospects to advance your career.

Possible job titles/roles may include:-

  • Retail goods assistant
  • Sales assistant
  • Retail service assistant
  • Frontline team member
  • Customer service assistant
  • Point-of-sale operator
COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
SIR30216 - Certificate III in Retail

This qualification supports the role of individuals who have the responsibility of engaging the customer and maintaining daily store operations. You also service and sell product and services offerings. It will enhance your skillset to possess a range of well-developed skills where discretion and judgement is required.

It also develops your skillset with the knowledge to work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

Examples of industry sectors employment may be gained in are Retail, Accommodation and Food Services. The retail sector is vast and comprehensive, offering a broad range of roles with many prospects to advance your career.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Possible job titles/roles may include:-

  • Banquet or Function Manager
  • Frontline sales assistant
  • Customer service representative
  • Shop assistant
  • Retail supervisor
  • Team leader
  • Senior sales assistant
COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
BSB30415 - Certificate III in Business Administration

If you dream of building a career in office administration, with a view to providing support to a team, then this course is for you. This qualification will provide you with a range of skills required for employment in general business operations.

Hit the ground running in a business environment with a broad range of skills or formalise skills you are already using in the workplace. Most businesses in all industry sectors have a need for staff to perform administrative related roles.

The range of industry sectors employment may be gained in is numerous. Most businesses require employees to perform administrative related roles.

Some industry sectors include Accommodation and Food Services , Entertainment and Recreation Services, Professional, Scientific and Technical Services , Financial and Insurance Services , Health Care and Social Assistance , Education and Training, Public Administration and Safety

Possible job titles/roles may include:-

  • Accounts officer
  • Administration officer
  • Administrative assistant
  • Bookkeeper
  • Clerical officer
  • Credits/Returns officer
  • Data Entry operator
  • Receptionist
  • Office administration assistant
  • Secretary
COURSE DELIVERY OPTIONS
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CHC33015 - Certificate III in Individual Support - NSW

Demand for Aged Care and Disability Care workers is rapidly growing. This course is designed for all people who want to be a care worker in the Health and Community Service industries. When doing this course you can choose to specialise in Disability Services, Residential Age Care or Home & Community Services.

This course covers a range of core competencies including providing individualised support, recognising healthy body systems, facilitating the empowerment of individuals needing care, supporting relationships with carers and families and meeting personal support needs.

We currently take applications from NSW residents only.

The range of employment opportunities with this qualification is comprehensive. Industry sectors supporting employment in the Health and Community Service industries includes Disability Services, Residential Age Care and Home & Community Services

Possible job titles/roles may include:-

  • Care Support Worker
  • Personal Care Assistant
  • Community Care Worker
  • Accommodation Support Worker
  • Health Support Worker
  • Respite Care Worker
COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
BSB42015 - Certificate IV in Leadership & Management

This nationally recognised qualification is highly valued by organisations in both the private and public sectors. Availability of this course is currently subject to expressions of interest. 

This qualification reflects the role of individuals working as developing and emerging leaders or managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others.

They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems. They also analyse and evaluate information from a variety of sources.

Through this course, you learn a variety of skills and knowledge, including but not limited to:

  • Operational planning.
  • Excellent customer service skills.
  • Provide guidance and leadership to others.
  • risk management. 
  • Develop effective teams.
COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
TLI31616 - Certificate III in Warehousing Operations

This qualification is designed to give people the capacity to work in the warehousing and storage industry.

This course is intended for people who want to learn how to receive, handle and despatch goods for distribution to customers. They will learn how to identify, pick, pack and stow stock and use inventory systems to conduct stock counts.

Availability of this course is subject to demand based on expressions of interest.

Some of the main skills and knowledge you will study include:

  • Develop an understanding of the WHS/OHS requirements. 
  • Be able to organise and implement safety initiatives. 
  • Develop best practice skills in a warehousing environment. 
  • Develop skills & knowledge relating to stock control and inventory management systems. 
  • Modern technology, such as RF scanning.
  • Develop skills & knowledge in the processing of goods.
  • Picking, packing, despatch and receival.
  • Develop knowledge of organisational policies and procedures.
COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
TLI32416 - Certificate III in Logistics

This is a qualification for those engaged in logistics operations within the Transport and Logistics Industry.

It involves a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in selecting equipment, services or contingency measures within known time constraints.

Availability of this course is subject to demand based on expressions of interest.

Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:

  • Logistics Administration Officer. 
  • Logistics Service Clerk. 

This course requires the completion of 13 units of competency comprising:

  • 2 core units.
  • Plus 6 technical elective units. 
  • Plus 5 general elective units.

Successful achievement of the licensing units within the qualification must align with applicable licensing and regulatory requirements.

COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
BSB30215 - Certificate III in Customer Engagement

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

This qualification requires the completion of 12 Units of Competency. It includes 4 core units plus 8 elective units,

The 4 core units are: 

  • BSBCUE301 Use multiple information systems.
  • BSBCUE307 Work effectively in customer engagement. 
  • BSBCUE309 Develop product and service knowledge for customer engagement operation. 
  • BSBCUS301 Deliver and monitor a service to customers.
COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
HLTAID003 - Provide first aid

This Unit of Competency will give you the skills and knowledge required to provide first aid in a range of situations. This includes the home, workplace or within the community - until the arrival of medical or other assistance.

Overall, this Unit covers:

  • First Aid response
  • Life support
  • Management of casualty(s), the incident and other first aiders. 
This Unit of Competency will cover (but not limited to) the following skills and knowledge:
  • Respond to an emergency situation.
  • Apply appropriate first aid procedures. 
  • Communicate details of the incident. 
  • Evaluate the incident and own performance.
COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
CHCSS00097 - Individual Support - Ageing Skill Set

This skill set covers a number of Units of Competency. It reflects the skill requirements for providing person centred support to older people in various settings.

Once successfully completed the skill set acts as a credit towards a range of qualifications. For example, if you have completed CHC33015 Certificate III in Individual Support specialising in Disability, completion of this skill set provides you with the Ageing specialty for that qualification.

This Skill Set includes the completion of the following Units of Competency: 

  • CHCAGE001 - Facilitate the empowerment of older people. 
  • CHCAGE005 - Provide support to people living with dementia. 
  • CHCCCS011 - Meet personal support needs .

These units provide credit towards a range of qualifications in the CHC Community Services Training Package at Certificate III or Certificate IV level.

COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
CHCSS00099 - Individual Support - Home and Community (Ageing) Skill Set

This skill set covers a number of Units of Competency. It reflects the skill requirements for providing person centred support to older people in home and community settings.

Once successfully completed the skill set acts as a credit towards a range of qualifications. For example, if you have completed CHC33015 Certificate III in Individual Support specialising in Home and Community, completion of this skill set provides you with the Ageing specialty for that qualification.

This skill set includes the completion of the following Units of Competency:

  • CHCAGE001 Facilitate the empowerment of older people. 
  • CHCHCS001 Provide home and community support services.
  • CHCCCS011 Meet personal support needs. 
  • CHCCCS025 Support relationships with carers and families. 

These units provide credit towards a range of qualifications in the CHC Community Services Training Package at Certificate III or Certificate IV level.

COURSE DELIVERY OPTIONS
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As part of our service, we evaluate any potential course subsidies or other funding support you may be entitled to.
TLIC3011 - Transport passengers with disabilities

This Unit of Competency involves the skills and knowledge required to operate vehicles used for the transport of people with disability, in accordance with relevant state/territory road and traffic authority licence requirements and regulations.

With this unit work is performed with limited or minimum supervision, and within 'duty of care' responsibility for self and others in achieving the prescribed outcomes.

It also supports a variety of considerations associated with the NSW Government's Point-To-Point Transport Reforms.

Topics covered in this Unit of Competency include:

  • Undertaking pre-operational vehicle checks and vehicle ancillary equipment.
  • Assisting passengers to use restraints and ancillary equipment.
  • Providing appropriate support to passengers during their journey.
  • Manoeuvring the vehicle with consideration of passengers’ disabilities. 
  • Requirements of relevant government regulations.
COURSE DELIVERY OPTIONS

Why Choose Us...

We Provide A Complete Service
customised training - employers

We work directly with you to design training solutions specific to your needs. We can tailor nationally accredited short courses to address specific competencies required in your workplace. Customised training is flexible, specifically more relevant to your business and convenient. You also can choose any combination and mix of face-to-face and online learning methods.

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range of courses & traineeships

We deliver a wide range of nationally accredited qualifications plus support & service a range of traineeships. Our training programs focus on the knowledge and skills employers are looking for. All of our trainers have comprehensive experience in the industry sector they specialise in. Options for class, online and workplace training is available. We service many areas of NSW.

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funding & subsidy support programs

The range of Government Employment & Training programs and fee subsidies available is vast and constantly changing. We assist students, potential employers and job service providers with funding and subsidy support available. This includes very attractive incentives for traineeships, industry training and placement programs, as well as a broad range of accredited courses.

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Hospitality, Business, Retail, Health & Community Care, Food Safety, Cleaning

We Service NSW

Wide range of courses & traineeship programs
A Registered Training Organisation


Our Mission

At Acacia Education & Training we strive to provide our students and employees of organisations with the skills and knowledge to excel in their chosen discipline. We provide flexible models of learning so everyone can benefit from life-long skills development.